Welcome to the Nepmeds.co (also referred to here as "Nepmeds.co" or "Website" or "We" or ‘’site’’ or ‘’Nepmeds’’).
We value those who choose us. Hence, we assure confidentiality and security towards every personal information we collect. Nepmeds strictly stick to the requirements of the data protection law established in Nepal. Here, you will get the information on how we collect your information, use them, and (under certain circumstances) disclose them. You will as well get the information about the steps Nepmeds takes to safeguard the security of your information.
1. Information collection and use
Whenever you seek to place an order for a product or service with us, we may collect different information about you. We collect process and store that information for order handling
and for possibly arising future claims. Your personally identifiable information will not be collected automatically. However, your personal and demographic information – including your name, gender, age, address, phone number, email address and your medical prescription(s) shall be provided by you while you register as a new customer or log in as an existing user or use various services at Nepmeds.
You will remain anonymous unless you visit the site by logging in with your username and password. However, we may automatically receive technical information about your computer/device, including IP address, computer operating system, time-zone, browser type, and browser plug-in details during your visit to the site, as required by the communication protocol settings on the Internet. We will only store/use your information to accomplish a relevant purpose for which information was collected or if required by the law.
Your actual order details may be stored with us but cannot be retrieved directly by us for security reasons. However, you may access this information by logging in to your account on the Site. Here you can view the details of your orders such as; details of order that have been completed, those which are open and orders which are shortly to be dispatched. Also, you can administer your address details, bank details ( for refund purposes) and any newsletter to which you may have subscribed. You undertake the responsibility to treat the personal access data confidentially and not make it available to unauthorized third parties. We will not be liable for the misuse of passwords unless this misuse is our fault.
We will collect and retain your personally identifiable information only for the fulfillment of our services to you. The information submitted by you or collected by us will only be used for the purposes mentioned below:
For verification and authorization to prevent fraud,
Update you of any changes made,
Improving the website’s functionality and your experience with us.
2. Information Sharing
We do not make any illegal use of information you share with us. Neither do we sell, rent or exchange your personal information. However, there may be certain conditions under which your information may be shared. Your details may be shared with other companies in our group, our agents, and subcontractors to help us. For example, we may share your data with third parties to help us deliver products to you, collect payments from you, analyze data and provide us with marketing or customer service assistance.
We have partnered with trusted online payment service providers to perform payment processing and authorization services (for net banking or credit/debit card validation). While you use services at Nepmeds, you agree to share your information with these payment service partners. Your personally identifiable information may be accessed (whenever required) by certain employees at Nepmeds who are supposed to carry out your requested activity. All of these employees are, however, bound to strict confidentiality obligations. For fraud protection and credit risk reduction, your information may be shared with third parties. Under certain circumstances, if we sell our business or part of it or buy other businesses or assets, we may have to share a database containing your personal information.
We ensure accountability towards the security of all your information we have with us. We have adopted appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect those details on a secure server. We use firewalls on our servers. Our security procedures indicate that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and your computer.
5. Confidentiality of your reports and prescription
We respect the sensitive nature of your health information. Hence, we understand and maintain the confidentiality of all the prescriptions or reports or any other health information and treat them as our protected information.
7. Your rights
If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data, without having to pay any charges. You also have the right to ask us to stop using your data for direct marketing purposes.