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You can always reach to us via. Our&nbsp;&ldquo;contact us&rdquo;&nbsp;information, we will try to answer your queries on time.

A valid prescription is the one having:

 Doctor&rsquo;s name and degree,

 Doctor&rsquo;s stamp or signature,

 Doctor&rsquo;s registration number,

 Date of visit or date of&nbsp;prescription,

 Patient&rsquo;s name and age,

 Name of medicine, dosages detail, duration the medicine is prescribed for.

Note:

Government regulations require a valid prescription.

Those may be the generic medicines, please find information about generic drugs in the questions that follow.

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Generic drugs are &ldquo;bio-equivalent&rdquo; of a brand name drug with same chemical name and formulation in dosage form, safety, strength, quality, how it is taken, performance and intended use. Trademark laws require the drugs to look different, so the generic version may be a different color, a different shape, have a different taste, or contain inactive ingredients that are different. However, generic drugs tend to be less costly than brand name drugs.&nbsp;

OTC stands for over-the &ndash;counter drugs these medicines are directly sold to consumers without any prescription from health care professionals.

Prescription drugs are those medicines which can be sold to consumers possessing a valid prescription only.

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No, you won&rsquo;t get a prescription drug without prescription; in case you want to get it you will be directed to online doctor consultation in our site where you will get the consultation from our doctors and a valid prescription to use that medicine.

Your prescription is generally valid for a year. In some cases it may be valid for 2-3 years also.

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We are sorry to say no; once a prescription or non-prescription medicine has been delivered to you it cannot be returned. So, we suggest you to consult to your physician regarding your medications and dosages before you place your order to us.

We would like to apologize for that, please do contact us within 24 hours from delivery so that we can resolve your issues.

Yes, we do sell contact drugs authorized by law of Nepal and Ministry of Health.&nbsp;

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No, you can upload as many prescriptions as you want.

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No, we only provide dosages as per your prescription. Self-prescribed medicines are not offered.
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Return:

We ensure our best that the products you order and the products you get delivered has every specifications matched. However, if some errors occur, you can request for return within a week of delivery and no later than that.

Refund:&nbsp;

We work our best to satisfy you with our products; however, sometimes some faults may occur, the refund is applicable in such cases. Some of those cases are listed below:

<ul>
	<li>In case if the product has some defect or damage.</li>
	<li>In case if the product is beyond its expiry date.</li>
	<li>In case if the product gets damaged during/in the process of delivery.</li>
</ul>

&nbsp;For the time being, we are currently providing our home delivery service in different 200+ areas of Nepal including major cities like kathmandu, pokhara, butwal, biratnagar and many more areas.

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Yes, you have to Sign Up to Nepmeds to help us place your orders to you.

Frequently Asked Questions

Order Medicine

What if I have questions regarding customer care and drug prices?

Don’t know what a valid prescription is??

Why do medicines I receive have different color than the ones I saw on the portal?

What are generic drugs?

What do you mean by OTC drugs?

What are prescription drugs?

Will I get a prescription drug without prescription?

How long is my prescription valid for?

Can I return my medications if I no-longer need them?

What if I get a damaged product?

What if some products I ordered are missing?

Do we sell contact drugs?

Is there a limit to number of prescriptions I can upload at a time?

Can I order medicine of different dosages than prescribed?

Return & Refund

What is the medicine/ goods return and refund policy?

Help Center

Do you offer services all over Nepal?

Do I need to Sign Up to shop on Nepmeds?